With travel coming to a standstill, the pandemic has seen an exponential rise in conference call interactions among remote participants working from different locations. Even as the pandemic subsides, many enterprises continue to operate with hybrid and flexible work models due to cost efficiencies and employee preferences. Irrespective of the industry vertical, most businesses use conference calls daily for employee and customer conversations. If your organiszation uses conference calls on a large scale, call transcription can help you increase the productivity and accessibility of these calls.
What is conference call transcription?
Conference call transcription includes converting the content of the conference call verbatim into text format. You can get calls transcribed by sharing the audio call recordings with experts providing
transcription services. These call recordings are obtained easily from the con-call service provider. Once the transcription is complete, you get digital text files that are printable and shareable.
Top 5 advantages of conference call transcription
Conference call transcription services are used extensively for various use cases such as focus-group research, remote legal proceedings, investor conferences, B2B client meetings and multi-location team review sessions. It offers a better experience for the participants on and after the call in the following ways,
If the participants on a conference call are taking notes, a few crucial points likely get missed. Your team members may have to waste time cross-checking their notes with each other to ensure nothing gets left out. It is a drain on their productivity. You can avoid this if the entire call is transcribed verbatim and promptly shared with all participants.
Call transcripts are also crucial while conducting research and surveys with multiple participants. Incomplete notes about participant responses can derail the analysis and lead to erroneous findings.
#2 Better engagement
If the participants know that you will get the call transcribed and share the transcript with them, it leads to better engagement. Since the participants do not have to worry about taking down notes, they can actively listen to the discussion and contribute better. It also avoids unnecessary repetitions that disrupt the flow of the conference.
#3 Easy search and scan
Transcribing the call content in text format makes it easy to search through it for specific content. Text documents support keyword-based search. It also makes it easy to scan through the table of contents, headings and subheadings to understand the scope of the discussion. With well-designed file names, it is also possible to index the call transcripts in an easy-to-find manner.
Text transcripts also make the content search-engine friendly. If you intend the call transcripts to be public, you can upload the same as web pages or online documents. Search engine bots can crawl these pages and make them visible in relevant web search results.
#4 Increased accessibility
Transcription leads to better accessibility for deaf and hard-to-hear team members. Text documents are much smaller in size than audio or video files. You can upload them quickly and share them with participants via e-mail. You can also highlight the key points and enter comments before distributing the call transcripts.
Digital transcripts also adapt to cloud-based solutions better. For example, you can upload sales call transcripts to CRM (Customer Relationship Management) systems or sales automation apps used by your sales teams.
#5 Handy for legal purposes
Many conference calls need transcripts for legal requirements. Consider an example of a large contract discussed over a conference call among members from different companies. All members need to be on the same page regarding the terms and conditions of the contract. Transcripts can be very handy in case of any disagreements while drafting the final contract documents in such cases.
Another example is the quarterly conference calls conducted by listed companies to discuss their financial results. A minor misunderstanding by some analyst or investor over the con-call can lead to a steep fall in stock prices. Hence, it is a standard practice to upload these call transcripts on company websites soon after the calls are over.
Though conference call transcription has many benefits, it may not be wise to use in-house resources for this. It can be a monotonous and time-consuming job that can distract your employees and lead to lower productivity. Instead, it makes sense to outsource this activity to companies providing conference call transcription services.
Outsourcing call conference transcription to established consultants can deliver a staggering ROI for your business. Besides eliminating the costs of hiring and training in-house resources, there are several more advantages of outsourcing:,
- Established service providers have cutting-edge technology and stringent non-disclosure agreements to ensure the complete security of the conference call content.
- They use the latest automation tools and AI-based algorithms to ensure a fast turnaround per service level agreements.
- You get access to skilled transcriptionists adept at hearing call recordings and typing accurately simultaneously.
- They employ industry-standard quality check processes to ensure the accuracy of the output text documents.
- You do not need to worry about the fluctuations in the volume of conference calls, as the outsourcing partner can quickly ramp up or scale down the team as required.